Review “Managing Transformation at National Computer Operations (NCO)” on pages 70-73 of the course textbook. How could Finnvold conduct an organizational diagnosis that might begin his implementation? Comment on NCO’s readiness for complex change and two ways you might ensure mutual engagement if you were in Finnvold’s position. Cite ideas from Chapter 3.
Spector, B. (2013). Implementing organizational change: Theory into practice (3rd ed.). Upper Saddle River, NJ: Prentice Hall.