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B628TMA Solving Business Problems :The essence of solving a business problem is to reduce uncertainty regarding action

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B628TMA Solving Business Problems :The essence of solving a business problem is to reduce uncertainty regarding action

The essence of solving a business problem is to reduce uncertainty regarding action; after all, it is uncertainty about action that makes a problem a problem. This paper uses a case study to examine the kinds of issues involved in reducing uncertainty regarding action in relation to business problems. Many articles, books, and training courses that address the subjects of problem solving and solving problems do so from the perspective of the individual as a lone problem solver. This view might hold true for the kinds of math problems found on standardized tests and for that very sizable set of problems we as individuals must face and solve in the course of making our way through life. However, solving problems in an organizational setting is an activity that frequently far transcends the skills and abilities of a single individual – no matter how talented he or she might be.

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