Impact of service quality and customer satisfaction on hotel industry

HI6008 Assignment 2 Requirements All HI6008 Students Enrol in the Semester 3/2017 need to follow below Assignment structure: 1. Introduction 2. Project Objective 3. Project Scope 4. Literature Review (Students’ needs to summarise Assignment 1 literature review (2-3 pages)and justification from Assignment 1 literature problems, gaps opportunities, Hypothesis) 5. Research Questions/Hypothesis -Primary Question (only one question) – Secondary Questions (1, 2 ….) Research questions should be linked to Literature Problems, Gaps, and Hypothesis 6. Research Design and Methodology – Qualitative research (Students should propose the Processof the Qualitative Research (Main Steps), Approaches to reliability and Validity, Sampling, Sample Size, Data Collection Method, Variables Specifications) – Quantitative research (Students should propose the process of the Quantitative Research Design Process (Main Steps), Research Instrument, Quantitative Data Analysis Process, Sampling and Simple Size, Interviewing and Questionary Design, Reliability and Validity of Data) 7. Research Limitations 8. Time Schedule (Research plan) 9. Conclusion 10. Reference List 11. Appendix NOTE: Students are not with requirements to collect and analyse data.

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