In week one and week two of this course we explored and established the important relationships which exist between the functions of service

In week one and week two of this course we explored and established the important relationships which exist between the functions of; service, service standards, target customers, and type of F&B establishments relative to FOH operations.

This week we added another layer of functionality impacting this complex relationship; FOH Selection Staffing and Training. The methods and processes a business implements for hiring, training and staffing for a particular service delivery system has a direct impact on customer service expectations and standards.

How then does one utilize human resource processes to increase the likelihood for a specific organization?

Your discussion submission:

Responding to the premise above I want you to apply examine best practice methods for hiring, training and staffing for service delivery and offer a specific plan by restating and answering the following questions in your discussion posting.

Format and criteria required to include in your submission:

Please restate and post each of the questions with your answers.

1. Select a specific F&B business type and job position to use for your submission. (ex: Casual Theme Restaurant and Bartender)
2. Provide a hyperlink to an example of the type of F&B business you selected in #1.
3. Find a Job Description for the position selected and attach it as a file to your posting.
4. Based on the answers you provided in #1, 2 and 3; Describe and explain how you would go about hiring these employees. Make sure to be specific using the methods and terminology provided in this week’s content resources.
5. Based on the answers you provided in #1, 2 and 3; Describe and explain how you would go about training these employees. Make sure to be specific using the methods and terminology provided in this week’s content resources.
6. Utilizing the job description you provided; Discuss specific additions or clarifications you would add or change to explain to potential employees the skills needed to achieve the expected level of customer service, given selected work environment you proposed in #1 and #2.
7. Please respond with further insight to at least two (2) fellow learner’s posts. Remember quality counts here, just saying “good post” does not constitute a response.
8. Provide a works cited reference list at the end of the posting.

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