Service Quality & Customer Satisfaction in the Hotel Industry Case company: Avenue Beach Hotel

Bachelor thesis: *Write: -Abstract -Executive summary -Conclusions – Recommendations *Review: -Research Questions -Literature review -Data Findings & Analysis *Rewrite: -Limitations -(Content Analysis): not sure if should be included in report. Main body can be max 10000 words. So introduction to recommendations. Added handbook for assessment criteria which is in the appendix. Body is at the moment 9017 words. Excluding, the missing parts that need to be written. Harvard Referencing

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